Project terms, payments, revisions, and refund policy

Deposits and project start

Most projects require an upfront payment before work begins. This secures scheduling, planning time, and early production work such as research, discovery, wireframes, strategy, or concept development.

Milestones and final delivery

Larger projects may be billed in milestones. Final files, launch access, or handoff materials may be released after all agreed payments for the approved scope are complete.

Revisions and scope changes

Project pricing normally includes the revision rounds or deliverables described in the quote. New requests outside the approved scope, extra pages, additional concepts, heavy rework, or late-stage changes may require a revised quote, a timeline extension, or both.

Cancellations and pauses

If a client cancels a project after work has started, payments already made are generally non-refundable to the extent they cover time reserved, completed work, research, setup, concept development, or administrative effort already delivered.

If a project is paused for an extended period because feedback, content, approvals, or required access are delayed, Kumtech Gateway may reschedule the remaining work and revise the delivery timeline.

Refund approach

• Unused future work that has not been started may be reviewed for partial refund or credit on a case-by-case basis.
• Completed strategy, design, development, consulting time, setup work, and approved milestones are generally non-refundable.
• Third-party charges such as ad spend, domain registrations, hosting, software licenses, or platform fees are usually non-refundable once paid.

Support after delivery

Post-launch support depends on the package, written agreement, or maintenance arrangement. Small fixes immediately after handoff may be addressed within the agreed delivery window, while larger future updates may require a new scope.